Munich Airport Launches InfoGate

Posted: Mon 13 Jun, 2011 9:27 AM

Munich Airport Launches InfoGate

Munich Airport has introduced the InfoGate, a new way of obtaining quick and detailed information for passengers.


At the InfoGate, the airport visitor simply pushes a button to be connected immediately via videoconference with an information service representative for a real-time dialog on life-sized screens, as reported in Odyssey eMagazine. The new InfoCounters enable passengers to have access to information in areas of the airport with no opportunity for face-to-face contact with information service representatives. Six new InfoGates have been placed in pubic and non-public areas of the airport, and additional 17 ‘Interactive InfoGates’, touch screens mounted on pillars that provide information services, have been placed at key crossroads throughout the terminals.


This new information system has been developed by Munich Airport’s own software specialists, and has been undergoing testing since March. An estimated 45,000 visitors and passengers have used the InfoGate.


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